Headline

155 flights delayed as Air India’s check-in software shuts down for more than 5 hrs

155 flights delayed as Air India’s check-in software shuts down for more than 5 hrs: Air India’s services had been restored, nearly six hours after flights across the world were delayed on Saturday morning as the airline suffered a failure of its main server. The effect of the server failure is likely to result in further delays throughout the day.

Air India says services restored after above 5 hours of server glitch

The server shutdown had left hundreds of passengers stranded at various airports as it caused a major delay in Air India’s services as 155 flights are running late for an average duration of two hours till 8.30 pm today. Around 18 flights have been rescheduled.

Angry travellers stranded in Delhi and Mumbai airports tweeted photographs of chaos at the airport from the early hours of the day.

The airline’s flights on national and international routes were badly affected since early Saturday morning as the airline’s server went down.

The airline said its SITA server has been hit since 3.30 am on Saturday, and that it was working to resolve the issue. SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. Air India’s check-in, boarding, and baggage tracking technology is managed by SITA.

Air India spokesperson said, “Our technical teams are on work and soon the system may be recovered. The inconvenience is deeply regretted.” Air India’s chairman and managing director Ashwani Lohani told ANI that the system was restored but warned of further delays during the day.

This the second time in a year that the airline has been hit after its server shut down globally.

The server failure came a day after Air India announced that from May 1, 2019, if a customer wants to cancel or make changes to an air ticket within 24 hours of booking, he or she will not be charged any fee. However, this facility will be available only if the flight is scheduled at least seven days after the booking date.