On Monday, South Korean Smartphone Manufacturer – Samsung said that it is investigating the reports that two Galaxy Note 7 smartphones caught fire in China. The company previously said that all phones for sale were safe in China and did not need to be included in a global recall.
If this report is confirmed, then the situations become worst for the Samsung Electronics. It has already faced criticism that the recall policies of Samsung have been confusing for consumers and left them uncertain about whether they should continue using their phones.
Samsung said that it is investigating both reported cases in China. China is the largest smartphone market of the world.
A person who uses Chinese social media, posted messages including photos of the damaged phone on Sunday and saying that a friend’s Galaxy Note 7 caught fire over the weekend.
On a separate social media account, A second report said that an owner’s phone exploded when he was playing a game on the phone. That account gave no contact information for the user or details of where the person lives, but he showed photos of the damaged phone and its serial number.
Samsung launched the Galaxy Note 7 phone in China on 1st September amid a growing number of reports of the phones catching fire in other nations.
The next day, Samsung announced that it would stop sales and recall 2.5 million Galaxy Note 7 phones in 10 countries, but not in China.
Samsung’s mobile president – Koh Dong-jin said that at the time that sales in China would continue because Galaxy Note 7 phones sold in China with a different battery than those linked to problems in other countries.
Samsung, in announcing its global recall on 2nd September, did not say whether consumers could continue to use the Galaxy Note 7 phones without danger. After a few days, the company requested them to immediately turn off the phones. In last week, Samsung said that it is rolling out a software update to the Galaxy Note 7 phones that will limit the battery charge to 60 percent, but Samsung did not say anything whether all phones would automatically receive it.
From this week, Samsung began shipping new Note 7 phones to replace the defective ones. Mobile carriers in South Korea said that Galaxy Note 7 owners can begin exchanging their phones from Monday, but there were few people doing so at a Samsung service center. The government of South Korea has not issued an official recall. Monday is the deadline.
