An illegal international call centre has been busted by Delhi Police which was sited in West Delhi’s Naraina. It has been reported that the police have taken 21 people into custody who were involved in allegedly duping UK-based residents by representing themselves as the revenue and custom officials from their country, as per to Police officials on Sunday.
The call centre was located in the Naraina Industrial Area in West Delhi and the employees working under this illegal company used to address themselves as Her Majesty’s Revenue and Customs United Kingdom (HMRC) officials while approaching to UK-based residents. They used to make voice calls using broadband internet connection via VoIP which is an IP-enabled service technology.
After calling them, the employees used to dupe the UK-based residents by claiming that some inconsistencies have been found in their income tax audit, the police said.
According to the Delhi Police report, they were reported against this fake call centre by Naraina SHO Sameer Srivastva. After receiving the information, the police raided the call centre on 3rd June 2021 and found 21 employees together and they were detained on the same day. Among these 21 employees, 14 agents, one floor manager and two supervisors were also detained by the police officials.
While revealing the information about the case, Urvija Goel, who is the Deputy Commissioner of Police (West) said that the investigation has revealed that this fake call centre was using illegal techniques such as VOIP calling by passing the legal ILD Gateways and therefore it has caused unlawful loss to the government exchequer as well as illegal benefits to their call centre.
She further added that these fraudsters used expensive software in order to cheat the citizens of UK on the false alleged reason of income tax scams as well as government regulations violations by imitating as the officials of HMRC of the United Kingdom.
In addition to that, it also seems like that this illegal call centre was having links to other people who are situated in abroad and these people were providing them help and some data of international citizens, as per to Urvija Goel statement. She also said that it is suspected that these foreign links were also assisting them with the access of international payment gateways.
As of now, the investigation has been started and the case is underway, getting good progress. The Delhi Police officials who are involved in the investigation of this case have recovered 34 computers, many mobile phones along with several accessories such as LAN servers, Wi-fi routers, etc. as the evidence of the case.
