Technology has advanced in different categories in the world. Commerce is not an exception, as technology has greatly impacted it. ECommerce has made it possible for people to be able to shop online and get their packages delivered to them. Due to this, companies from different parts of the world can still be patronized by people who live far away. However, it is not exactly convenient for these people if something delays the delivery. They do not have any idea about where their orders are. Whether the fault comes from the organization or the transport company, they end up calling the organization. These calls are called WISMO.
What is WISMO
WISMO is an acronym that stands for ” where is my order?”. Can I track my parcel without stressing so much these days with a tracking code? This is a question that many people call companies and businesses to ask when their orders have been delayed. It is a very common thing for packages to be delayed as a result of one thing or the other. However, the buyer is not aware of what has caused the package to be delayed. Therefore, the buyer calls the organization the package was purchased from and asks them about it. These calls are answered by customer service, therefore making them waste time taking these calls. All in all, WISMO calls are very bad and all companies should try their best to reduce them.
How to reduce WISMO calls
WISMO calls are something that affects an organization one way or another. Therefore, organizations should try their best to avoid them. Some of the ways this can be done are:
1. Provide parcel tracking services
This is a very good way an organization can use to reduce the about of WISMO calls they get. The organization should organize with the transport company and create a way for the parcel to be able to be tracked. A package tracker can be used to track parcels. After that, the buyer should be given a parcel tracking number. Using that number, the buyer will be able to track packages. Package tracking will enable the buyer to stay calm and know where their packages are at all times. Therefore, package tracking or tracking my parcel is something that a good organization should adopt.
2. Give possible dates
People usually call organizations when their packages are not delivered at the time stated. This is usually because the time given to them is too little for the package to be delivered. Always calculate the time needed to make a delivery before giving the buyer a time and date. Otherwise, their deliveries will be delayed and you will get a lot of WISMO calls. A helpful tip is to give the buyer a date that is further than necessary, just in case anything happens.
3. Communicate openly with the buyer
As an organization, it is normal for you to keep track of the package through the transport company. After that, it is good that you inform the buyer of the estimated delivery date. If anything happens, always make sure that the customer is aware at once. If this is not done, the customer is likely to make a lot of WISMO calls unnecessarily. Making the customer make a lot of WISMO calls is not a good way to build a long-term relationship.
4. Adequate customer service
Buyers tend to make a lot of WISMO calls if they are not given the information they need. Adequate customer service can help to prevent customers from calling more than once. Customer service agents should be well equipped with the information they need. This will help to reduce the amount of WISMO calls gotten.
Conclusion
WISMO calls are often made by buyers who do not know why their packages are delayed. It is very bad for the business and should be tackled effectively. Finally, I can track my parcel without stressing so much these days with a tracking code.
